How long will my order take to arrive?
Our products are handcrafted, mostly to order. We make our smaller pieces in small batches of 10-20 items at a time. Because of the custom, handcrafted nature of our products, it usually takes us 2-3 business days to prepare your order for shipment.
Estimated shipping times begin when your order is shipped and vary by the carrier and service you choose. First-class and ground services usually take up a to a week to deliver to the United States and international first-class services usually take upwards of 3-4 weeks to deliver once we ship your package.
Please note that all carriers are experiencing delivery delays right now. It's important to us that you get your order as quickly as possible, but unfortunately after we drop off your package for shipping the delivery timeline is out of our hands. USPS and FedEx will be your best bet for tracking down information about your package. If you are having trouble getting answers, or if you just want some peace of mind, feel free to shoot us a message with questions or concerns at firstname.lastname@example.org.
How much does shipping cost?
We have negotiated rates with USPS and FedEx. The shipping price you'll see reflected at check-out is the actual price we pay to ship to you, no additional mark-up, and we've chosen not just hide the shipping cost in the price of our products. Choose whichever options works best for your budget and delivery timeline. Your shipping fees will be based on the weight of your order. We offer first-class, ground, and expedited shipping options through both USPS and FedEx. Please note, you should still allow time for us to craft your products even with the expedited shipping options (see above).
Which carriers do you use?
We ship with USPS and FedEx.
Do you ship internationally?
Yes! We ship internationally with both USPS and FedEx. If you choose USPS international shipping, your package will be handed off to your local postal system when it enters your country. International customers will be required to pay the applicable import VAT and duties in their home country prior to delivery of their package.
What if I have special circumstances?
We love that our customers often order from us for special, sometimes last minute gifts! We do our very best to get those packages shipped as quickly as possible so they can arrive in time. If you have a special circumstance please email us at email@example.com. We haven't missed a deadline yet!