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FAQs

Questions about our pens?

How should I take care of my pen?

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What happens when my pen runs out of ink?

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How do I change the ink in my pen?

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Questions about our fountain pens?

I’m new to fountain pens. How do I even use this thing!?

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How do I clean my fountain pen nib?

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How should I store my fountain pen?

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My fountain pen isn’t working. What should I do?

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Tell me more about your fountain pen nibs. Who makes them? What size are they? What are they made of? Etc…

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Can I replace the medium nib with a different weight nib?

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How do I swap my nib?

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Questions about our leather products?

How should I care for my Allegory leather items? Do they need to be cleaned?

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I’ve noticed black smudges on my papers from my new leather piece. What’s that about?

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My new leather piece has some marks on it. Are those defects?

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My new leather piece feels stiffer than I thought it would. What’s that about?

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Do I need to waterproof my Allegory leather pieces?

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I see some loose threads on my new leather piece. Is the stitching coming loose?

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Questions about our materials?

What type of leather do you use?

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What type of thread do you use?

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How do you decide what hardware to use for your products?

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What type of zippers do you use?

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What type of webbing do you use?

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Where do you find the woods for your pens?!

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How do you verify the authenticity of the historical woods?

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Questions about your order: shipping, returns/exchanges, guarantee, etc.?

How long will my order take to arrive?

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How much does shipping cost?

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Do you ship internationally?

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I need my order ASAP! What can I do!?

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Can I return or exchange my order?

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What's covered in the lifetime guarantee? How do I use it?

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Can your products be customized?

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